ACT Fibernet — Internet stopped working again 4th time this month

ACT Fibernet — Internet stopped working again 4th time this month

M moonwalk Dec 30, 2022 Jan 6, 2023 This thread was updated on Jan 6, 2023

SR[protected] .My internet has stopped working.Service rep is very irresponsible and it seems to be recurring every week.horrible exoerience Was this information helpful? No (0) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint.
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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Dec 31, 2022

Verified Support

Hi, We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number

moonwalk's [Complaint's author] reply, Jan 6, 2023

Again my net stopped working from Wednesday.Technician is asking power details for common ACT box switch. Your ACT Fibernet Ticket no: SR10366746979344 has been registered.This is the horrible experience totally no net for more than 11 days in these two months.

moonwalk

Jan 6, 2023

During 3 months, internet didnt work for more than 17 days.Service representative calculating in hours .Now recently there is no power in junction box and asking permission to keep power junction box in that area.When i refused they are saying they will disconnect the service and immediately dropped off the call and disconnected request ticket has come to my inbox.What a rude behaviour..