ACT Fibernet — Internet uptime and waiver

Act internet is intermittent for last few days at indiranagar Adyar. Every time I register a complaint and it vanishes again after the ticket is closed. Act mentions that waiver is applicable only if the ticket is not closed within 24 hours. Shouldn’t the waiver be applicable based on uptime of the internet or the duration of outage and number of issues occurred in a month. I am frustrated with ACTs service.