ACT Fibernet — issue with movement of junction box

Niteshmg

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560010

Hi,

I have been having a hard time with movement of the junction box from my premises. They changed the wires in august/september and post that my electricity bill has shot up by inr 300 and more. I have raised a complaint (Sr[protected] back in november to shift the junction box from my house. This has not been done for more than 3 months now. I have tried calling their customer support multiple times and each time they say we have escalated to the team and buy 3 days but nothing happens. They silently close the ticket with out resolving the actual issue at hand. I have reopened this ticket multiple times but to no use, nothing has been done. They also created an internal ticket. (Sr[protected] as an escalation ticket but nothing has been done on it yet. I have had multiple calls with the customer care and i don't see any resolution to this issue. Also they are not crediting the junction box credit in a timely manner, they only do that when i remind them. I don't want this box but there is no way to get this given the limited escalation path. I tried reaching the nodal officer mr. G srinivasa r[protected] to no effect. This also has not worked. Can some one please help me here to get this expedited and resolved. I'm paying way more electricity bill for a service i don't need and being held ransom for this.

Please help in resolving this issue.

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customer support has been notified about the posted complaint.

Jan 24, 2019

Updated by Niteshmg The ticket SR[protected] was closed again post the complaint, and no action taken, had to reopen this, now i cant see this ticket from my mobile and the ACT customer team is not letting me know the latest status. This is a classic case of holding customers for Ransom, they know i have a recurring annual subscription so i will not go anywhere and they can hold me ransom for this. Is there a way someone can help me here with this request.

Feb 11, 2019

Updated by Niteshmg Its been 3 weeks now, and nothing has happened. I'm still being held hostage for no reason. I have had calls and conversations with the Nodal officer and emails to the nodal officer where they say it has been escalated and it would be resolved soon and the very next day the ticket is closed. This has been happening since September, i have to keep calling the care center to get it reopened. Nothing seems to be working. Please help in this issue, is there a way we can give a formal consumer complaint against ACT? how do i get this resolved? It is very frustrating. I have been facing this issue since September and nothing has been done against this. Both these tickets (SR[protected] and (SR[protected] have been closed with out any resolution. And if you pull their history you will see the number of times it has been closed and reopened. Now they have removed it from the app itself so that i cannot track it or reopen it! Appreciate your help on this.

Mar 04, 2019

Updated by Niteshmg This complaint is lying idle for more than a month now, and still no action, infact now they have removed my internet connection and nothing is being done about it. Need someone to help me on this.