ACT Fibernet — Junction Box Removal

I have my ACT account[protected] deactivated on 30-Nov-2022. I have raised a ticket on same day for removal of junction box at my premises. It’s going to be a month now still it’s not resolved. Every time when I called to check on the ticket they are raising a new one and to the surprise they are closing the earlier ticket without any concern from me..
IS THERE ANY RESPONSIBLE AUTHORITY IN ACT ?????????? also arrange to refund the EB unit consumed so far at commercial rate as per government rule..