[Resolved] ACT Fibernet — money fraud with act fibernet | |||
We requested for a new broadband connection on this month 03.04.19, your executive visited my location for documents and payment on 09.04.19, i got an account no.[protected] in the same day, from that day your executive ([protected]) not answering my calls and we called act support so many times but nobody not responding, Your executive confirmed me after 10 days there is no space in your switch, he knew the information before 16.04.19, but he didn't inform us and he processed ours cheque, we have loosed our business (Rs.50, 00000) for 15 days without internet due to delaying of your executive (Act), kindly refund my amount back through same medium. Note: already i mailed you on 22.04.19 and 25.04.19 but still now nobody not responding on it, this is very sad to see how careless and irresponsible the act support, already i mentioned above fraud act person mobile number. New broadband detail; A/no.[protected] Enquiry no.[protected] Cheque no. 001442 Reg name: nmb retail llp Red no. [protected] Location details : shop no. 27, 28, tilak road, metro estate, abids-5000001 Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 04, 2019 ACT Fibernet Customer Care's response Dear Shiva Golli, We regret the inconvenience caused. Please be assured that our team is looking into this. Regards, ACT Fibernet | |||
 2 Comments | |||
Comments
Dear Team
I had made payment for new connection after contacting ACT SALES PERSON but later act technician confirmed no connectivity available at my locality and had processed for refund on 15 July 2020 since now I haven't recieved my refund amount of 4491 and everytime customer care on call inform me it's under progress
Request your support on the same . I have escalated several mails including Nodal officer and above but no reply from them.
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I had made payment for new connection after contacting ACT SALES PERSON but later act technician confirmed no connectivity available at my locality and had processed for refund on 15 July 2020 since now I haven't recieved my refund amount of 4491 and everytime customer care on call inform me it's under progress
Request your support on the same . I have escalated several mails including Nodal officer and above but no reply from them.
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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I have requested for new connection and paid amount 1943. After it was said they can't give the connection and they will refund the amount. it's been 20 days I haven't received any amount even though I have provided account details to them.
Messages I received.
Dear[protected],
The Work Order WO[protected] status is updated to Payment Reversal.
Regards,
ACT
Plz visit our new FAQ link https://www.actcorp.in/residential/fibernet/faq
Dear Customer,
Your service request pertaining to your refund is resolved. Thank you.
Regards
Team ACT.
But infact my refund is not processed. no one responding in the phone call.
Please address it.
Regards,
Siva