[Resolved]  ACT Fibernet — Money is not being refunded.

I opted for ACT new connection of 6 months plan for which the executive asked me to pay a certain amount of money. The next day he tells me that the company isn't approving for a 6 months plan and that my money will be refunded. It's been 10 days since he told me this and I haven't received any formal receipt saying that my refund has been processed. The customer care is less than interested in solving my query.