ACT Fibernet — money taken but service not provided

Address:

Hyderabad, Telangana, 500084

They took money from us on 13th february and it's 19th february today. No one has reached out to us for providing internet connection. Everyday we are following up and no one is responding to our queries. It's just getting delayed day by day.
We are following up with them everyday and everyday they're asking for 24 hours and next time 48 hours. This has been an ongoing issue and we're facing lot of issues.