I am using ACT Fibernet since 8+ years and never had such problems. Until now.
First problem:
I needed a transfer of connection to Bangalore from a different city where I am using ACT already. Despite being a leading internet services provider, they don't have ability to transfer a cnnection between cities.
Second problem:
I raised a new connection request and paid money for 6 months advance (which amounts to 7600+). Quick and smooth payment and online verification process. No problems until the money is paid.
After payment, the connection installation went to an internal team. They contacted me and they said they are not responsible for connection at our location and transferred ticket to different internal team. This second team did not contact me until 3 days (all previous instances of Act installation) happened on the same day or early next day!
By the time second team contacted, I am not available in city for 2 weeks. Instead of holding the request, they cancelled the request and said the amount will be refunded within 7 working days. About 15+ days later, nothing is still refunded.
Third problem:
Now, after I returned, I contacted ACT and they said that easiest and quickest way to get new connection is to go through verification and payment process again. I made a mistake trusting their words and paying 7600 amount again to get a new connection.
This time, I have been promised that connection will be done next day and originally paid amount will be refunded the following day as well. But here I am. Even after 24 hours, paid Rs15000+ and still no connection.
I am wondering if I had to struggle this much for new connection itself, how worse the support would be. Lots of miscommunication between internal teams and false promises at various levels, which are not good signs for a company to sustain. Until the payment is done, the things are moving in matter of minutes. After payment is done, I had to call at least 20 times to different teams and still trying to sort out the connection.
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