[Resolved] ACT Fibernet — my account number 244105. I have not got my referral bonuses since 4 months.

rahulglunawat

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I referred 3 of my friends (account numbers 440574, 445524 and 575542) to take a connection with ACT broadband thinking that its a good broadband company and the speed is good and customer service is fast. And it's been nearly 5 months now. I have called up and spoken to customer care, send an email request 6 times but the response has been so pathetic.They promised me a referral bonus for each customer I bring to them but I have not got a single referral bonus yet. How can I even refer anybody to take a new connection if the customer service is so bad? No doubt the speed is amazing. But the customer service and satisfaction is equally Important. If any other customer is reading this, please don't refer anyone thinking you'll get a bonus. Don't refer them at all.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We are extremely sorry to know this and will certainly look into it. We will contact you to discuss this further.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

The above mentioned grievance has been addressed. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet