ACT Fibernet — My internet is not working

My act account number is[protected]. My internet is not working. Why was I facing these issues frequently? Every month at least one or two times I am faced with the same problem. You don't have sufficient technical support engineers? Here they were always doing very slow and lazy work. Only two days before I faced the same problem and now again. I purchased this broadband connection for my online class purpose. Whenever I faced this problem, I canceled my online classes and faced income loss. If your side cannot give proper service, simply inform me, I will be ready to use another service provider.