ACT Fibernet — network failure

Address:

Chennai, Tamil Nadu, 600023

Ticket no:sr[protected]
I want to deactivate my new act account. I have paid the money on 13/1/2019 at 9.45 am. And the sales person mr. Vekatesh (Mobile number: [protected]) told that i will get my connection in an hour. So i waited for more than 3 hours and later contacted him but he wasn't picking my call and ignoring my calls. Then later he called and told i will get my connection by 5pm. And i waited till 9 pm and then the engineer came at 10pm. This is not how the service should be done and making the customer wait for a day by lying and ignoring the calls of customer. This is not how the customer is treated. Very bad experience and would never ever come or suggest this network to anyone. After the connection was done, the speed was very slow like 20mbps but my plan was 125 mbps. I told the engineer that time itself and he told he will come again tomorrow morning which is 14/1/2019. I called the next day and there is no response from the engineer as well. The sales person mr. Venkatesh still dint pick my calls after 50 calls. He is picking calls if i call from another number and then cutting my call. This is not how you treat anyone. Then later finally a engineer came at 7 and tried to solve the problem but unfortunately he dint help it and told he will do something about it and left. But i tried to call mr. Venkatesh and not attended my call and blocking my number. I don't want this kind of service in the start or in the future. So i don't want this network anymore. I want my money back as soon as possible. I will no longer wait for any engineer. The service is bad and i want to disconnect it and want my money back. If i don't see any initiative from your side then i will take severe action. My mobile number ([protected])