ACT Fibernet — new connection installation not completed

pradeep158

from Noida, Uttar Pradesh

Address:

560093

I have requested for a new act connection on 24-sep-19 and got a callback on 25-sep-19 morning from sales guy and he collected the money and confirmed that within 3 days the installation will be done. Next day the installation guys came and they said a new box needs to be fixed at my place and nobody called me up until 30-sep-19 regarding the same. I stay in a rental house and the box can't be fixed at my place. This should be part of feasibility check and should be done before collecting money from customer. Let me know if you have an alternative or refund my money back. My enquiry id is[protected].

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customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Oct 01, 2019

Updated by pradeep158 Bangalore, [protected]

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Comments

dotindia

from New Delhi, Delhi

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

mv57

from Noida, Uttar Pradesh

No network on the ground floor of the house. Everyone we go there try to open the laptop but due to bad network cannot do any work.

mv57's reply, Sep 20, 2019

No network