[Resolved] ACT Fibernet — new connection is not installed, no proper response.

Mohamed Natheem

from Bengaluru, Karnataka

Address:

Chennai

Raised a new connection request on aug 12 2020. Till now i have not received any calls from act on connection and customer service is not picking up the calls nor responding to my emails. This is totally frustrating and really annoyed with your customer service team.

Please refund the amount i paid for the new connection.

I look forward to your prompt response on this matter.

Thanks,
Mohamed natheem

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Aug 10, 2021

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Aug 16, 2020

Updated by Mohamed Natheem Dear : Mohamed,

Your ACT Fibernet prospect ID is[protected]. Sales Executive shall get in touch with you soon.

Looking forward to get you on board the ACT Family.

Regards,

ACT Fibernet

Plz visit our new FAQ link https://www.actcorp.in/residential/fibernet/faq

Verified Support

Aug 17, 2020

ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused

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Comments

Mohamed Natheem

from Bengaluru, Karnataka

They informed ACT service is not available in My Area "Mannady, Chennai-600001". I requested for refund. They accepted on Aug 19 2020, But still I didn't received my Money, no proper response from Customer care. TOTALLY FRUSTRATED WITH THE SERVICE. They looted my Money.