ACT Fibernet — New connection - taken documents twice and initiated refund - frustrated.

Address:

560075

Hi,

ACT executives have checked the feasibility twice in my locality and taken my documents and after the 2 weeks they initiate a refund process of the money taken.
1st request is refunded after 10 days.
now, 2nd refund in progress.
they assure to get the connection in 1 week and will not turn up and customer care will not receive calls.."Always busy"

I think they are expecting money off the records to get the connection (or even speed up the process)

Worst customer experience.
I had asked to get me the connection before processing the refund, they said that the refund is initiated and i need to pay the amount again to the connection immediately(claiming to provide in 2 days) If they are able to provide connection in 2 days, why do i need to pay again? as the amount is not credited to account my yet.