ACT Fibernet — new internet connection delay

Address:	600126
Website:	www.actcorp.in

I have requested a connection for Chennai area. I have been getting calls from ACT person to get a new connection and she kept on calling me until i said a YES to them. I have informed them about my locality and wanted to get the connection sooner which she informed is fine and activation will be done within a day or two. On 14th July, I confirmed to get the new connection and by noon one person came to collect the amount from me. Same time one person who introduced him as installation team member to come for installation. I was so happy that everything is abrupt. Once registration is done and amount is taken installation team member came, he did check something and informed us its late and he is need of other team members to do the wiring. He promised us to come on Sunday 12 PM. On Sunday when we called him by that time he gave some other number telling it is not his area of service. We called that person and he was also telling same. Around 3-4 guys we called that day with the numbers given by each of them and all of them were telling it is not their area of service.
The person who called me to give a new connection is not right now picking up the call and so far around 3-4 times I have called customer care to which they tell it will happen next day, same goes with their helpdesk and nodal officer mail as well. I feel they have some auto generated email for all the emails they sent and noone is checking the same. It is the 4th day and there is no response from them.
We are frustrated to the core with the behavior of ACT team. Very much disappointing.
Everything is sooner until they get the money and after that they dont care about customers.
Highly dissatisfied with the customer service.