[Resolved] ACT Fibernet — No ACT FIBERNET Referral Discount accounted for my referral

Manojkumar

from Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600061

Hi All,

I have referred my brother (Kiran) in order to have the ACT Fiber connection recently and it was done as well and he also told to the sales person that, he was referred by me (Manoj). However, when i checked this information with the customer care and they said it was not tracked at all as I have called them and informed about the referral through customer care and not with "Refer a Friend" option online.

This is something they should have told while I was having conversation with the customer care person and finally they told me it was not recorded and i am not eligible to referral discount which I really disappointed and till date i have referred 2 connections after me. No referral discount accounted to me and this is something that ACT FIBER should look and stream line the process.

Regards,
Manoj V
[protected]

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Mar 13, 2017

Complaint marked as Resolved

Hello There, A big Thank you for ACT Fiber Net - I received a call regarding this and sorted out this issue really fast. I haven't expected this so prompt action and the way that the query handled was really good. Keep up the good work and Kudos to all of you out there :) Regards, Manoj V 9962233379

customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

ACT Fibernet Customer Care's response Hi Manoj,

We will look into your issue and get in touch with you.

Regards,
ACT Fibernet

Verified Support

Mar 13, 2017

ACT Fibernet Customer Care's response Hi Manoj,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] & helpdesk.[protected]@actcorp.in. We have upgraded the plans for Chennai for the month of March 2017 only as a small token.

Regards,
ACT Fibernet