ACT Fibernet — no action taken since 15 days post the complaint also.

Address:

Bangalore, Karnataka, 560087

I raised the complain on 13th march, and since then no action has been taken on the complaint.
Why is this so?

For refunding the customers money they dnt take any action nor do they respond properly.

Below is the complaint details which was raised on 13th march 2019:
"broadband beam telecom / act act fibernet not refunding my deposit amount post address change and connection closed on their request"