[Resolved]  ACT Fibernet — No battery backup

Address:

Hyderabad, Andhra Pradesh

I have been seeing problems with Internet connection backup available for just 30 minutes when there is a power cut. I have never had this problem at my current place in the past 1.5 yrs of stay. I was able to easily work from home even when there are power cuts for more than 2 hours. But off late I have been seeing problems with internet backup.This is seriously impacting my work from home ability and unable to attend meetings too. I called Beam fiber several times and unfortunately there's no satisfactory response towards resolution. I'm extremely unhappy with their response and their your willingness of not resolving the issue. If the connections have increased, then ideally they should increase the capacity of the battery, but that doesn't seem to be the case and they are sticking to a mundane response of "backup will not come more than 1 hour". Basically, they have broken your initial promise of providing 3-4 hours of battery backup.