ACT Fibernet — No check on service personnel. No standard for router configuration.

Address:	Hyderabad, Andhra Pradesh, 500009
Website:	Www.actcorp.in

I have had act fiber net from about 5 years now(at secunderabad). Till recent by everything was working fine. After the recent thunderstorm the lines got disconnected. After that they pulled another line and now the system does not configure on the router. I have raised a ticket to them about 3 times now. Each time a service person shows up and intimates that issue is resolved duringboffice hours and on checking the issue is not resolved and another compliant has to be filled. Today on June 12th I specifically asked the customer care to.send a person so I could personally see if the issue is actually resolved. The person Mr thirumalesh shows up. And with in 2 mins he says the router is at fault. I asked him how did he come to this conclusion. He says that it does not release the IP I asked him to show how he has tested it and thennhe goes blank. Because he had no idea about anything and he had not tested anything. After playing around with the desktop he says sir I will bring a senior who can fix this I have no idea.

This kind of taking a customer for a ride has become the norm for act now since they have no means of ensuring that clients get the service. Their service team has no technical knowledge and are just getting by with a non standard and in effective service resolution system . I would request the service team to ensure they take a feed back from.the clients else they surely and soon enough will have none.