ACT Fibernet — NO connection and not refunding my money

Address:

Bangalore, Karnataka

Dear sir/Madam, ACT is the Most Pathetic service provider that I know of. I applied for a new connection with ACT on 2nd of June 2015 paying full years subscription fees which is14350/- Rs, the Marketing person promised that even though the official deadline is 7 -10 days, but he will try to get the connection activated within 2-3 days. I waited for 15 days, but there was no connection, then finally I had to call the Customer care I got the reply that there seems to be problem with cable operator in my area and they cannot provide the connection, Please note that they didn't call me to tell this issue and refund, instead they expected me to call them and again Request (not demand mind you) my money, the person said as per the policy I have to wait for another 7 days (this was on 22nd June), I don't know how their policy is applicable now as I am not even their customer, anyway I waited for 7 days, on the 7th day, one of the technician came to my house on (26th June) and said they will give me the connection nw, as I already waited for almost a month I reluctantly agreed to it. Then again, same story I called for my connection again, they said it will take few more days and the last promised date was 7th July, I waited till 6th July as no one turned to my house, I called them again and now they said that they cannot give me the connection back and they will refund the money back, and I am supposed to wait for another 7, days, 4 days, 8 days, this is the number given to me from different people on daily basis. I am really sick and tired of this, I demand my money be given back to me with the Interest for the amount that I paid, and also compensate for the damage they caused to my Wall installing the box without providing the connection, and for harassing me. I have been calling them everyday from past three days, and every one gives me a new date when I receive my money. I also sent three email explaining my ordeal to their help desk Id [protected]@alerts.acttv.in from my registered email id, and there is no reply to any of my email so far. Complaint req ID; [protected] Account Number is 1200541 Userid is 11223587