[Resolved]  ACT Fibernet — No connectivity into the third day without any response

Address:

Hyderabad, Andhra Pradesh

I lost connectivity on Sep 25 early morning and promptly informed the customer service. They guided me through some troubleshooting steps using the resolver tool, ipconfig, re-plugging the cable, etc. But as none of this worked, they said a technician would be sent to resolve the problem within 24 hours. Now it is the third day and there has been no response or technician around to fix the problem. Faced the same issue of no technician coming for about a week, when I applied to shift my connection here two months back. They seem to be under-staffed or having poor service at Kondapur/Serilingampally area. Never faced such issues when at Punjagutta. Connectivity issues used to be resolved within hours back there. Will need to look into alternate options here.