[Resolved]  ACT Fibernet — no installation after taking amount b4 15 days now

Address:No 16 16th main road btm 1st stage 560028, 560029

I have took connection they took amount n said it will be done in 4 days now it's 15days till now they have not done it

Message of amount paid

We confirm receipt of rs:2424 via cheque towards act fibernet a/cno[protected].in case of queries pls call [protected] or [protected]. Use the new app to track data usage, register service request, pay your bill and lot more https:///is.gd/actapp

My account id

Your act fibernet account id is[protected]. You plan act swift internet. For any queries, please call us on [protected]/[protected]

Complaint on act
Your act fibernet ticket no:sr[protected] has been registered. Our team will ensure fastest possible action.

Executive number [protected]
Btm layout bangalore 560029

Address
My mobile number [protected]
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Aug 14, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2019
ACT Fibernet Customer Care's response
We regret the inconvenience caused. Please be assured that our team is looking into this.
Verified Support
Jul 09, 2019
ACT Fibernet Customer Care's response
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
Complaint comments 

Comments

Dear sir/ Madam,
My account no is[protected] and paid Rs 502 on 24.06.2019 for a new fibernet connection. Still installation is not done .Kindly do the installation on priority if not provide me at deadline for installation.

Regards,

Asokan V
ACT Fibernet Customer Care's response, Jul 9, 2019
Verified Support
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
Customer care is unresponsive and the support section has predefined which is not helpful. I need to deactivate my account[protected]
Please be sensitive towards users and be reachable to solve issues.

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