ACT Fibernet — No installation and worst service

ACT Fibernet — No installation and worst service

S Srikantha hande from Mumbai, Maharashtra

Sir, I have raised an installation request with act fibrenet two days back - 5th august. They asked to pay 6 months rental which was paid. Necessary documents were uploaded and told that concern team will call for installation. Till today 7th aug neither got call nor information when the installation is going to happen. I have called 10+ calls to customer care asking about the same. Only one response - wait for 24 hours and will respond. Our concerned team will call you. But no one gives a call and their backend team is a complete #. Nobody visits, checks the availability. But they take the payment without checking this and rest all history. They don't give damn concern and you will be clueless wondering when the installation will happen. They literrally cheat the customer My details - Cell no - [protected] Customer id[protected] Sr's Sr[protected] Was this information helpful? No (0) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint. Aug 07, 2020 Updated by Srikantha hande Forgot to mention, one of the ACT guy called 6th Aug 10:30 AM from landline asking about my address and guided him. When I asked where is he, he told almost 2 KM from my home and after that guy didn't come. If he had issues finding my address, he should have called. In March-2020, have raised a connection request and they didn't install it even after 10 days. Had to cancel and got the refund... Now I am facing the same issue and not sure how many months do I need to wait? @ACT Fibre, you take the money first and then send customers to hell... Congratulations for beating BSNL on giving the service.
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