[Resolved] ACT Fibernet — no internet connection for the past 96 hrs... even after multiple complaints

sankalpKumar

from Mumbai, Maharashtra

Address:

Alwal,opp Loyola Degree college, Hyderabad, Telangana, 500010

On 13 nov the internet in alwal area, hyderabad, telangana went down.. As of
16 november this issue has still not been resolved despite a ticket being raised.

Further i am not being informed of any progress on the ticket and the "customer service" is not answering my calls.

I want this issue t be resolved at the earliest.

Tcktid: sr[protected]

Was this information helpful?

No (0)

Yes (0)

Nov 18, 2019

Complaint marked as Resolved

They solved the issue from their own end...the company has not provided any details of resolution. the only info that came when i raised the ticket is as folows: "We have identified that one of the link switches has lost connectivity. we have taken your request in this regard! Please be sure we are working towards giving you a quick resolution" All i can say is the resolution was definitely not quick..

customer support has been notified about the posted complaint.

Nov 16, 2019

Updated by sankalpKumar there is TRAI rule ( in the " Quality of service Broadband Service Regulations 2006") that says that no customer should have more than 15 hrs downtime a month...
ofund something interesting...

Nov 17, 2019

Updated by sankalpKumar call on 17 nov:

me: the internet has been down for more than 96 hours

operator: it may take even more time...maybe more than 24 hours

me : you want me to disconnect the connection...

operator : its completely upto you

this is ACT's so called Customer service...towards a unhappy customer..they just dont care about "Customer service"

Nov 17, 2019

Updated by sankalpKumar just to record...they have been "Forwarding the request to the concerned team" for the past 2 days...no one seems to be coming...

phantom concerned team...scary!!!

Verified Support

Nov 18, 2019

ACT Fibernet Customer Care's response Hi Sankalp Kumar,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

Nov 18, 2019

Updated by sankalpKumar the issue was resolved at 1pm yesterday...

Hope i can have uninterrupted service from next time and issues are addressed on-time with proper updates on the tickets...

Related ACT Fibernet reviews

View all 4525 ACT Fibernet Reviews

Comments

dotindia

from New Delhi, Delhi

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider. list change main category to others

=> Description

=> security code

=> submit