[Resolved] ACT Fibernet — No internet connection worst customer service - new connection

Jayabal M

from Chennai, Tamil Nadu

Address:	600045
Website:	www.actcorp.in

My name is jayaseelan i am a resident of west tambaram, chennai. I subscribed to a new act connection on thursday16th feb 2017 (New account connection id:[protected].
The connection was working 2 days only (Thursday and friday) after that connection not working. I informed customer care many times whenever call them they simply told "please unplug the cable and put it again" over 30 times per day i tried but not connected. 4 days gone till no one response the connection problem. Very very very worst service act. Please, no one buy act. Plan to deactivate the connection.

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May 14, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

ACT Fibernet Customer Care's response Hi Jayabal,

We are very sorry to hear about your recent experience and assure you that this will be looked at on priority.

Regards,
ACT Fibernet

Feb 22, 2017

Updated by Jayabal M Till now not fixed the problem. So I requested to Chennai customer care to deactivate my service. They accepted. Now going to find another broadband provider. Well done customer service ACT

Feb 22, 2017

Updated by Jayabal M Today morning received a call at 10:30 am from ACT Chennai customer care people after they deactivated request is accepted. She told me "Sir please give me last chance we rectify your problem within 2 to 3 hours, we are arranged physical technician he will come to your home and fix you problem before 1:00 pm". Now time is 5:15 pm till now no one will not come. ACT people provide fake promises. I am very very disappointed and mentally disturbed going to file a case to consumer court.