ACT Fibernet — no internet connectivity and completely unresponsive customer support

Address:

Hyderabad, Andhra Pradesh, 500084

Ticket no [protected]
No internet connectivity since about a week.

Completely unresponsive and pathetic customer service with no replies or actions since last 5 days. After the 1st day they are not even receiving calls or sending any updates.

On 1st day, which was a weekday, we were told someone would be sent to check. I skipped office but no one came, and there have been no new updates or actions till now, even after repeated tries from our end.