[Resolved]  ACT Fibernet — no internet connectivity

Address:

Kompally, 500055

Hello ACT

It has been a troublesome journey with ACT in the past few months now. I had raised multiple tickets in the last 2-3 months and yet the issue still persists. Everytime I call the customer services to discuss about this, they simply state that the issue would be resolved within 24 hours. I call your CS department only after the ETA that is mentioned in the notification I receive post raising a ticket.

Very recently I had called and I wanted to cancel the connection as I had faced the same issue again. The only response that I got from your CS department was that they would ensure that this issue would not occur again and if it does, they will cancel the connection.

On June 11 late night I had raised a ticket and I got a message stating that the issue would be resolved by June 12 9pm. I got a call yesterday (morning) i.e. June 12th from your technical team housed in Banjara Hills. The person who called me told that a technician would come to my house by 5:30pm and resolve the issue. I waited patiently but in vain.

I posted a message on FB too on your page (ACT Fibernet) and no one bothered to respond there either.
Today morning one technician had arrived and checked everything possible but could not find the root cause. He asked for a laptop which I didn't have unfortunately. However, as a technician, it is expected that he carries a laptop of his own too. Coming the issue, he mentioned that the box is fine and he suspected that there could be an issue with the router. My question to him was, if that was the case, then why are the people in the same apartment not able to access internet? He didn't have an answer to that.

Your team was known for providing world class experience to their customers but now you seem to be more like a sinking ship. Wake up before you disappear as there are many competitors in the market. Hello...

BTW, the phone numbers mentioned in the message I received from your technical team does not work either. Now you can imagine to what levels your company has gone down to.

Regards,

Vinay