[Resolved] ACT Fibernet — no internet frequent issues in connection

Nikhil P Rao

from Bengaluru, Karnataka

Address:

Doorvaninagar, Bangalore, Karnataka

I have taken connection from act and it has been 2 months, every saturday morning the connection goes off and they say it will be resolved in 48 hours. It actually comes back on monday. It was problem with there junction box where someone was removing power supply. Now it's 5th time all they are giving multiple reasons
1. Problems with junction box
2. Fibre optic cable is cut
3. Due to rain trees have fallen
4. Fibre optic cable are being laid.

I've decided to cancel the connection and go for another vendor.

This is in doorvaninagar bangalore.

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Jul 13, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jun 05, 2019

Updated by Nikhil P Rao Regardless of anything company won't change its process and issues and problems continue to haunt Customer.

Verified Support

Jun 10, 2019

ACT Fibernet Customer Care's response Dear Nikhil,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet