ACT Fibernet — No internet from july 10, 2016

Address:	600078
Website:	actcorp.in

Act internet connection down in munuswamy salai, k. k. nagar, chennai-78 for last 3 days. customer service representative change for every call but response is same. "failure in your area, will fix soon." even nodal managers gives same response. noone returns calls as to the issue.
Nodal manager mentioned he cannot give timeline for fixing and customer service response says some major outbreak. but i know the service is only down near my area. noone has clarify of the issue.
Suddenly one rep calls and asked me to do power cycle of modem. no change.

Complaint number: [protected] (dated 10/7, time:10:14am)