ACT Fibernet — no internet , no response from the customer service

Address:

vinayaka layout, 560100

Hello,
I was very happy hearing about Actfiber net hence i went ahead and took the service .
Now there is some issue near my apartment which is causing no internet connection . I have called the cust service many times, they always say your case have been esclated and will be resolved within 24hrs however nothing has been done so far .
have paid 3500 for 3 months service now its just been 15 days and iam left with no connectivity to the internet .
my apt ppl have also complaint however no response .
SR[protected]
SR[protected]
SR[protected]
Above are the Service request numbers however there have been no response .
Please refund my money, i would like to go ahead with the disconnection of the service .