[Resolved]  ACT Fibernet — no internet service since 20 days and no response for my disconnection request

Address:

560076

Sir/madam,

I have opted for a prepaid internet broadband connection with act internet but since june 16th, 2019 i don't have connectivity and its been already 20 days i am struggling without any service.

The customer service is poor where the customer care number is always busy and need to wait for 30 mins to speak to the so-called officer, who just says "sorry for the inconvenience caused ans we will fix it before eod", on flastraction even i requested them to disconnected the service refunding the money for the day it went down. But they are not supporting me in any way.

This also become a major irritation and stress to me where i have to spend 1 to 2 hours a day to call and follow up them also my official works are interrupted due to there irresponsible service.

Below are the contact and other information.

My customer number[protected]

Complaint numbers that i raised due to this issue are sr[protected]Internet not working), sr[protected]Service outage adjustment), sr[protected]Disconnection request).

Request you to help me in at least sooner disconnection refunding my balance unused money and other advance payment which i have done 3 months back.

Regards,
Karthikeyan
[protected]