[Resolved]  ACT Fibernet — No internet services and false promises

Sep 27, 2016

Updated by zahidbeingfooled I demand answer to every single query in the below statement:

Beam Telecom / ACT — NO internet services and false promises

1 Review
Za zahidbeingfooled on Sep 27, 2016 Mark as Resolved

Well,
This is a complaint for ACT fibernet in Chennai, Tambaram EAST, CAMP ROAD

Regarding ticket: [protected]

I tried to be really patient till now but let me give you an overall step by step scenerio of what happened.

1. After I received my connection I used it a few hours then the connection was disrupted. And its been 4 days now. Its not yet rectified.

2. I called customer care representatives like a zillion times. Each time they have the same set of answers. It will fixed within 2 hours or by 9 pm the same day, or engineers have not updated the field report.

3. I got to speak to one engineer, HE bluntly told me he din’t know what the fault was, then he didn’t receive my call ever.Engineer details.

a)Prabhu JV
cell:[protected]

b) another engineer: don’t know the name
cell:[protected]

4 . Now after 4 days of continuous lying and false promising, I got a call from ACT today saying they detected the problem. Seems they have set up the switch in a private property so they turned off the ACT switchbox. And I was promised that this is going to be turned on by the time 9 PM IST 26 Spet, 2016.

Lets says in some days ACT fix this line what guarantee do they hold that it will not be turned off by the property owner.

Now I would like to know the real time you would like to take the find the permanent resolution.

Thanks and Regards,

Zahid H Ansary
[protected] /[protected]
My ticket number is [protected]