ACT Fibernet — no internet since 18 days

Address:	560068
Website:	actcorp.in

No internet connection since 18 days, horrible service and fake promises.
Trivial issue of junction box power is not resolved since 18 days and continuing.
Initial complaint was closed within days without information or resolving the issue.

New complaint is running since 3 days. Untill now i was made to believe issue was something very big and they are replacing the fiber from server to junction box. However it is identified to be trivial one on 18th day, wherein power to the junction box is cutoff and still not restrored.

Engineer is only bothered about closing the ticket. After all this engineer has the audacity to ask for close of the ticket saying issue would be resolved tomorrow, without actually closing it.

Escalation contacts are of no use, they are putting the blames on different teams among them instead of closing the issue.

If you are unable to manage the service please close it and do not harasse customer.