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ACT Fibernet — No internet since last Friday

My internet is not working since last Friday.I have raised complaint
“Your ticket SR[protected] is tentatively expected to be resolved by 10-Dec (DD/MM) between 16:00 to 19:30. Team ACT” No service representative respond to the ticket other than pushing the expected date.
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Comments

ACT Fibernet Ticket no: SR[protected] has been registered
Reply
ACT Fibernet Customer Care's response, Dec 14, 2022
Verified Support
Dear Customer,
Our teams are working on ground, in close coordination with respective agencies to restore connections. We will get your connection up in next 48 hrs. Sincerely regret the inconvenience – TEAM ACT
Yes issue is resolved now.Please respond to my billing cycle adjustment for 5 days (1 day during November and 4 days in December.)
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    ACT Fibernet Phone
    +91 91 2121 2121
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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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