ACT Fibernet — No Internet - Ticket Open - But Invoice Generated - ACT Chennai

Address:

Chennai, Tamil Nadu, 600042

I am from Velachery. My internet was down for past 3 weeks.
Raised a ticket on 15th Dec - Ticket no. [protected].
On 19th Dec got an SMS, "Complaint no.[protected] is resolved. Kindly reply No to [protected] if the Internet is still down."
Replied No to that mentioned number.

No response from the team, so raised one more ticket on 20th Dec - Just got a message on 20th, "We have taken note of your query. You will receive a ticket number shortly". Ticket got generated on 23rd Dec - ticket no. [protected].

No response from ACT team, tried to generate new ticket on 29th Dec & Jan 3rd, got same reply "A ticket number has already been generated against your service request."

On Jan 3rd, they generated new invoice, saying waived 259rs for the downtime and asking to pay 890 rs for the wonderful brilliant service they provided.

Customer Care number always Busy. Executives never pick up call.

ACCOUNT NO :[protected]