ACT Fibernet — No new connection, money also not even refund

Address:

49 3rd floor natwest tower, Pallikaranai, Chennai, Tamil Nadu 600100

I am shanawas applied for the new connection over act fiber net with an online payment of rs 4306 with a customer id[[protected]] dated on 10/9/2020. And then on the very next day technicians came to home and said there is no feasibility here. And i call to the sales person (Rajadurai-[protected]) they not even respond my call, money is not refunded into my account yet. Without proper response from the act team, how can i solve thos problem? How can i get a money refund? Please check into this matter and do the justice