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ACT Fibernet — No refund. Fraud service
Act connection was shifted from my friend's name to mine. We paid 2300+ to get this done. It only had to be reactivated in Bangalore when we reached. For 3 days we called them and nobody came. They asked for extra installation money and got a new connection for another 650+ ra. On the fourth day we asked them you cancel and initiate refund. They said okay. We didn't get a refund. I called again. They said oh refund has not been initiated, some work order pending. We will initiate now. Still no money. Every day I call customer care and every day they tell me something different.
I ask them to give me an email ID where I can complain and they give me the helpdesk one where I get automated and useless replies.
Morning and evening I call ACT. Around 5-6 times a day just to hear different things from different customer executives.
I suppose this is a company run by 10year old children who don't know how to work with a computer, who don't know how to check what the status of refund is or even SEND A MESSAGE/EMAIL THAT SAYS REFUND HAS BEEN INITIATED.
The most basic message.
I still don't know if my refund has even been initiated since I've got no communication about it.
We have Airtel now but ACT still owes us 3000rs.
ABSOLUTELY ABYSMAL CUSTOMER SERVICE.
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