[Resolved] ACT Fibernet — No refund option

Madhukar Moogala

from Udagamandalam, Tamil Nadu

Address:	Bangalore, Karnataka, 560027
Website:	Www.actcorp.in

I have made request to deactivate service and before deactivating i made full payment 2299 for the current month. However as i used fot only 13 days now my account shows a credit of 1409, which is caluculated as per pro rata basis so i requested them to refund the balance amount.
They say we dont have refund option.

But is this not malicious pratice being in service sector. How can we enforce they make sure they refund balance amount.
Here is ticket raised [protected]

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Feb 4, 2017

Complaint marked as Resolved

Nothing above said happened. My issued has not RESOLVED. I WISH THIS STATEMENT IS NOT READ BY WITLESS ROBOT! FOR GOD SAKE MY ISSUE IS NOT RESOLVED

customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

ACT Fibernet Customer Care's response Hi Madhukar,

We will look into this and get in touch with you.

Regards,
ACT Fibernet

Verified Support

Dec 23, 2016

ACT Fibernet Customer Care's response Hi Madhukar,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Regards,
ACT Fibernet

Feb 04, 2017

Updated by Madhukar Moogala Hello this issue is not resolved, I was away on vacation, failed to check the mail.