[Resolved] ACT Fibernet — no refund received after 42 days of request

Selvaganesh1369

Address:	Chennai, Tamil Nadu, 600122
Website:	www.actcorp.in

Act account number[protected]

I have requested for installation and have paid the amount for 6 months amounting to rs. 7428.
Then due to device setup problem i didn't proceed with the installing and requested for refund immedietly. Act representative said that within 15 days the refund will be processed but still now i have not received the amount which i have requested on may 16th 2018. I have contacted frequently from my side for this issue and no positive response has been made and yet they keep saying the process is delayed without giving me a time frame for the amount to be credited. I have waited nearly 42 days now and still they never called me back regarding this issue even once.

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Aug 13, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

Jul 11, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on [protected] & helpdesk.[protected]@actcorp.in

Regards,
ACT Fibernet