ACT Fibernet — no response for shifting connection

Address:

Hyderabad, Andhra Pradesh

I have raised a request for shifting my connection to new location on Friday (30.10.2018). They told it will be done in maximum 48 hrs. Its already 3 days elapsed. No technician from my new locality called to carry the I'd proofs. I called customer care 8 times. Still they are promising saying its in high priority etc. But no progress.
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If they don't want to give, then please make it clear so that I can switch to some other ISO. But please don't waste my time in hanging on things. You will loose your own credibility.
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Registered no: [protected]
Ticket no. [protected]