[Resolved]  ACT Fibernet — No service for more than ten days and incompetent customer service

Address:	560100
Website:	Act broadband service

Kindly refer to the below complaints that I have made and still am without the service working.its going to be 10 days now and they have not been able to resolve the issue where in my tenure with them is less than a month. Now they say that they will temporarily disconnect the account and they will approach me when the service gets available. If the service was not available or they had issues they shouldn't have offered the service. I donot know wot to do, but now I belive I need to take the matter legally.

I will welcome the responses from all.

Regards
Surendra Kumar Das

__________________________________________________________________________

Hi Team,

Why isn't there any response from the management or the appellate. Is this how you want to change my perception. All that I get is an auto responder email apart from the Nodal Manjunath's email. You guys have been asking for the time and I believe I have given enough time though still without the service. Would I expect a response from you all after I share the chain email on Facebook and Twitter or to a local news. Was given time for resolution till yesterday and on the phone call I get to know that I will just get an update and the resolution would be to temporarily disconnect the account. Did you guys offer service for just getting the account getting temporarily disconnect. I have been begging for the service and there doesn't seem to be any response towards resolution. Guys listen I want the service. And if you won't deliver the service ACT will have to pay for it.

Thanks & Regards,
Surendra Kumar Das
Disappointed ACT customer
Kammasandra | Bangalore, India

E [protected]@inbox.com"[protected]@inbox.com

---- Nodal Officer Bangalore wrote ----

Dear Surendra Kumar Das,

Greetings from ACT Fibernet!

Please accept our sincerest apology for delay in addressing your issue.

It feels unfortunate to know about your experience with us and would like to have an opportunity to rectify your perception. We will look into your issue.

As discussed.we regret to inform you that, as there is an on going issue with Local Cable Operators. Restoring your connection has been delayed more than the committed time, we kindly request you to cooperate with us as our team is working on it. and we will contact you at the earliest.

Please feel free to contact nodal officer No: [protected] (between 9.30am to18.30pm Monday to Friday )

Please download My ACT APP on your Android phone Or I phone Visit https://goo.gl/bF0mGd. clear your dues and enjoy uninterrupted services.

We are always happy to serve you

Thanks & Regards,
Manjunath
Customer Service,
Atria Convergence Technologies Pvt. Ltd.
Bangalore, Karnataka
On Sun, 25 Sep at 4:04 PM, Surendra Kumar Das wrote:

Hello Sir/Mam,
The email is with reference to my account details that's mentioned below.
Account #: [protected]
Name. : Surendra Kumar Das
Ticket # :[protected]
Email. :[protected]@inbox.com"[protected]@inbox.com
I have tried all points of escalation and could get no assistance hence reaching you. Its been three weeks that I got the ACT service and it's the worst service that I can ever think in my life. I have lost the service two times earlier, you guys fixed it but you took your own sweet time to fixed it and not the committed time. This time you have reached heights. Can't expect a delay of so much. Whether are you trying to check for some murhutham as per the Indian calender to resolve the issue or If your team is in deep sleep and not bothered to fix it. I raised the ticket on Monday and I still donot have the service. I have been in touch with nodel helpdesk twice and have spoken to Manjunath. Every time I need to get an update I have to make a call back and check the status even though the call back is promised. Come on ACT, Dont tell me that your 24 hours isn't over yet. I have told you guys clearly that the fibre is cut in my building. You are first trying to get your problem sorted and not my connection. If you guys were incapable of providing the service then you should not be selling this in my area. If you guys have legal issues it's none of my fault. Your sales rep wouldn't have sold the product. I am not sure if it's true that I heard you operating in my area without having a lisence in this area. Your people are talking about the issues in my area. This shows your incapability of providing the service. First fix the cable that is cut right infront of my door and then give a jaaz. Your customer serviced and your people sucks. You guys just try to make excuses over the phone call rather than working on how to fix it. I have been in the customer service industry for years and you just can't fool me around. I need it to be fixed maximum by toady at any cost If not you will end up risking your company in the face of the law. I know the door to the consumer court and the consumer rights. I am just a phone call away in getting you guys see where the name of your company goes. Its high time, wake up. Track the day I got the service and check the number of tickets created. Come on act professional and fix it
Thanks & Regards,
Surendra Kumar Das
Disappointed ACT customer
Kammasandra | Bangalore, India
M +[protected]
E [protected]@inbox.com"[protected]@inbox.com
6

---- Original Message ----
Subject: Pathetic service by ACT
Sent: 23-Sep-2016 9:46 am
From: Surendra Kumar Das
To: Nodal Officer Bangalore, Surendra Kumar Das
Cc:

Hello Mr Nodal Officer,
The email is with reference to the below account details.
Account #: [protected]
Name. : Surendra Kumar Das
Ticket # :[protected]
Email. :[protected]@inbox.com
Its been three weeks that I got the ACT service and it's the worst service that I can ever think in my life. I have lot the service two times earlier, you guys fixed it but you took your own sweet time to fixed it and not the committed time. This time you have reached heights. Can't expect a delay of so much. Whether are you trying to check for some murhutham as per the Indian calender to resolve the issue or If your team is in deep sleep and not bothered to fix it. I raised the ticket on Monday and I still donot have the service. I have been in touch with novel helpdesk twice and have spoken to Manjunath. Every time I need to get an update I have to make a call back and check the status even though the call back is promised. Come on ACT, Dont tell me that your 24 hours isn't over yet. I have told you guys clearly that the fibre is cut in my building. And you are talking about the issues in your area. This shows your incapability of providing the service. First fix the cable that is cut right infront of my door and then give a jaaz. Your customer service and your people sucks. You guys just try to make excuses over the phone call rather than working on how to fix it. I have been in the customer service industry for years and you just can't fool me around. I need it to be fixed maximum by toady at any cost If not you will end up risking your company in the face of the law. I know the door to the consumer court and the consumer rights. I am just a phone call away in getting you guys see where the name of your company goes. Its high time, wake up. Track the day I got the service and check the number of tickets created. Come on act professional and fix it.
Thanks & Regards,
Surendra Kumar Das
Disappointed ACT customer
Kammasandra | Bangalore, India
E [protected]@inbox.com
---- Surendra Kumar Das wrote ----
Hi Abrar,

Thank you for your assistance, my service is now working fine.

How ever how about the compensation? For the ill-treatment that I had to go through for contacting you guys several times and the way I got the responses as mentioned in the previous email. I got a call from the Branch office that they will re imburse two days bill. Well that doesn't make me happy for the way your company has treated me. If i would have registered a complaint in the consumer court then you would have ended up paying a huge amount of penalty. How ever I saved the face of ACT. I had told u earlier that at lest a month's waiver is required. Every time I call you guys I spend 30 rupees just for talking. And I had to call five times for the last ticket. You reimbursing two days is not even going to compensate for what I spent to get the issue resolved. Requesting you to do the needful at the earliest.

Regards,
Surendra Kumar Das
A disappointed customer of Act
Email: [protected]@inbox.com