[Resolved] ACT Fibernet — no service from past one week. repeatedly closing the ticket which i have raised

chinna kannappa

Address:

Hyderabad, Andhra Pradesh, 500028

My account number :[protected]

I have raised a ticket ([protected]) a week ago that my internet connection is not working. They have not resolved the issue but they closed the ticket the next day.

I have called them again and said the issue not resolved, how could you close the ticket, they have reopened it. But closed it again a day later

Then i have called them again, why are you closing the ticket without providing the service. They reopened the ticket and closed it again for the 3rd time.

Its been a week, i am vexed. They haven't resolved my issue but closed my ticket again and again. Now after 3 weeks they come with the payment bill.

Please help me on this.

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Nov 14, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

ACT Fibernet Customer Care's response Dear Valuable Costomer,

We are very sorry to hear about your recent experience and assure you that this will be looked at on priority.

Regards,
ACT Fibernet

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Comments

Shruthi Kp

from Bengaluru, Karnataka

If there are just a few drops of rain, the Internet gets disconnected.

Please fix this Issue.

Support team who ever visits to sort out, don't analyze the actual issue.
Hence no solution is provided.

Please, inform the team to address and fix it immediately and permanently!

ACT Fibernet Customer Care's response, Oct 12, 2017

Verified Support

Hi Shruthi,

That's not the experience we want you to have with us. Please share your contact number and city name; we will look into this for you.

Regards,
ACT Fibernet