ACT Fibernet — Non-insulation of new connection after receiving payment of Rs.3,400/-

Address:

Hyderabad, Andhra Pradesh

My daughter had requested a new Internet connection 5days back and your Executive came to her Flat No.104, Sai Kiran Apartments, Near Satya Sai Nigamam, Srinagar Colony, Hyderabad and collected Rs.3, 400/- that includes Router and connection. Another Executive came yesterday and put the cable without Router and advised to buy a Router separately. Your Custmer care centre are not giving clear picture. In view of the above, please advise the Executive who attended the work to install the Router also, if not please refund the amount immediately. She is having Cash Receipt No.78093009 for Rs.3, 400/-. Otherwise, I will file a complaint in Consumer Forum within a week. Kranthi Boda Flat No.104, Sai Kiran Apts, Near Satya Sai Nigamam, Srinagar Colony, Hyd. (M) [protected]