[Resolved]  ACT Fibernet — Non payment of rental

Address:

Bangalore, Karnataka

Hi, I have been a ACT customer for more than 2.5 years now. We were probably the first ones to get a connection in our area. Hence ACT had to install a box on the rooftop of our house. This box required an electric connection. Now several houses in our surroundings are connected through this box. We were offered a rental payment of 50.00 per month which would be discounted in our bill In the last two years or so I never bothered to check the invoice. Recently, I was surprised to see there was not a single rental payment since the beginning. This amount should sum up to over 1500 till date. When I called the customer care, they promptly agreed to pay the amount in the form of discount in my next bill. The money I have lost in last two years had some value. Frankly, I don't want just the discount. I want ACT to compensate me this value lost over time, unethical behaviour. As a compensation I demand, 3 months of free internet connection of my current plan. OR as an alternative, refund all the penalty charges that you imposed and give it to me in writing you will not penalize me in the future for any delay in payments!!! Whenever I have failed to make payment on time, ACT charges me 150 as penalty. Why not have a penalty for your company for being so cheap and unethical How unethical can you people get? I have been trying to reach Mr. Manikantan, the floor manager from past 10 days. He somehow just doesn't come online. He sure knows the art of dodging my phone call. There is no resolution whatsoever. I will not hesitate to take this complaint on public forum and if necessary will explore my legal options. You people cannot take your customers for granted!! For your reference: Customer id: 10389074 Registered no.: [protected] Ashish [protected]