ACT Fibernet — Not maintaining SLA all the time

ACT network connection is good till we gets problem on their network. I have made complaints to customer care for low hanging network cable on my road on last Saturday. I got sms that ticket will be expect to complete on Tuesday. But no one turned back. Finally Thursday night that cable got disconnected due to vehicle crossed and my network got disconnected in my home. Friday again raised another ticket for this cable issue to fix my network issue. I got sms this ticket will complete before Friday evening 7pm. Saturday i called customer care multiple times and got again sms saying issue will fix on Saturday before evening 7pm. Finally Engineer came at 7.30 pm and informed that I didn't bring machine to fix this cable issue. Sunday I will fix this issue. He just came Saturday just for record purpose he told us what I already informed to customer care. Today Sunday and waiting for engineer to fix this cable issue. They are very irresponsible. I will not face network issue if they align the cable properly when I raised ticket and acted on or before their SLA. Even small network will turnback before this act network engineer come. Worst experience. It fully damage Act brand name. Finally I decided to switch to other network company.