I have applied for act once around a month back, in august, for my house. They approved it, a marketing guy met me, i paid the price, everything was going well. When it came to installation, the guy who came to install said that the main connection box near my house was full, and a new box must be set up to add extra connections. He said he will inform in the office, and they will set up the new box, and then my connection will be granted. I also bought my own modem, rejected the one provided by them, to connect to my systems.
For about two weeks there was no response. I also could not find a place online where i can contact about the status of my account. Then i created a new account, and when the same marketing guy called me, i informed him of the situation and told him to update my connection soon. But instead a ticket was raised and my money got refunded.
Now when i try again to create a new connection, i got connected with the same marketing guy, and when i tried calling him, he identified me and openly rejected saying that act connection is not available in my area, and he will inform when it comes there.
But as i explained earlier, my connection was nearly complete last time. Moreover, everybody in my area has act connections.
I am being rejected service just cause a setup box near my house got full, and nobody is ready to fix it.
Currently, after registration, i have been given a prospect id:[protected], after which when i called to the marketing person, he rejected my connection.
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Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Concerned authority of grievance
=> click on Central Government
=>select Ministry/Department => Telecommunication
=> Description
=> security code
=> submit