ACT Fibernet — Not refunding my money for non usage of Internet

Address:

Vaishnavi serene

I requested a change of connection to a new place, and they never changed my connection so I wasn’t using their service at all, 0KB, and then I was waiting for many days, the guy is so lazy he doesn’t want to come at all. Finally I had enough of their drama and I raised a disconnection request, but they charged the whole month pay and not refunding my money. When I called them said to refund because I didn’t use, the woman says they cannot refund because they don’t charge based on usage but based on plan. I didn’t even use any plan and they’re charging me super scam company don’t ever use their services.