| Address: | Chennai, Tamil Nadu, 600061 | | Website: | www.actcorp.in |
My act account no.[protected] and i am based in nanganallur, chennai.. For the past three weeks, my internet services were disrupted. I escalated to the concerned technical and customer care team about the non-availability of their internet services thro several mails, as contacting them over phone is highly impossible. They have developed a fine culture of not responding to customer's complaints and it appears that they have no intention of resolving their own technical issues. I reproduce hereunder, the contents of various mails escalated to them.
While several govt. Departments, like, bsnl, tn electricity board and civil services have restored the emergency services, act people are still searching for some clues in restoring internet services. Ironically, they are unable to honour their commitment to restore our services within 48-72 hours as assured to us vide their mail update sent to me on 20.12.2016. The services which were partly restored on 27.12.16 were again disrupted from 31.12.16. My repeated requests to their technical staff, who are visiting and inspecting our area for carrying out repairs in the premises of my apartment, from 30.12.16 till date have not borne any fruit. Really, i am extremely sorry for this sorry state of affairs. I am just repenting myself why i am still continue to have trust with the company. Now it is clear that they are unable to rectify the technical glitches as i have totally lost trust and hope in their functioning and chances of resumption of the services are bleak and remote.
Very very sorry for my fate and for not switching my loyalty to other players. I know pretty well that there would not be positive response in this regard.
I am constrained to escalate this issue of non-cooperation and lethargic attitude of act in not responding to customer's complaints and seek your intervention in the matter.
Thank you
Arunachalam
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