ACT Fibernet — Not working internet for last 4 days

Hi I have a issue with act it's been 4 days I tried everything like calling customers care and droping zonal office mail etc but not response, being corporate employee I have faced a bad experience with act from 4 days I had a los of pay for reason internet is not working please do the needful ... Hyderabad account number[protected], without customers information tickets gets close by engineer and automatically new ticket wil be raised ... I dnt knw what's monitoring is doing by management over their employees for the satisfaction of customers...bad bad experience