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[Resolved]  ACT Fibernet — Ownership change in my account

I am using act broadband connection and write now connection with my wife name and i requested to change wife name to my name

For that i called to customer care and they told me that it will charge 600 rs/- and taking 7 working days to reflect the changes so it's basically new connection only.

This is very bad service for existing customers.

Regards,
Mohan
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May 24, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2017
ACT Fibernet Customer Care's response
Dear Valued Customer,

Please share your contact or account number along with your city and we will get in touch with you.

Regards,
ACT Fibernet
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Same issue ... can you resolve my issue my ac number[protected]
Kittu Foru's reply, Aug 19, 2020
Due to covid ... branches are not open so i am unable to change my name
hello Im also wanted to change my account user name user mobile number is [protected]
i requested to change ownership name, 8days over and daily am followup with customercare but they are talking rude not resolved my issue till now, everyday they are saying give us for 24hour, our technician will contact you or update the the ticket, very unhappy with their services.

Please take serious action on this request.

ticket number : #SR[protected]
ticket expected resolution time is 04/09/2021 15:13:24

Note : this is very bad service in my area (Hyderabad).
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Sir, change owner ship name, only no address, new owner name G A TRADERS

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